COUNTY GOVERNMENT OF KITUI
OFFICE OF THE DEPUTY GOVERNOR
CITIZENS’ SERVICE DELIVERY CHARTER
| S/No | Service | Obligation/Requirement | Charges | Timeline | Responsible Department | |
| 1. | Provision of administrative services | Attending to office visitors | Free | Immediately on first-come first-served basis | Administration and support services | |
| Responding to written correspondences | Free | Acknowledge immediately and definitive response within 5 working days | ||||
| 2. | Conservation of county protected areas and tourist destinations | Hold public awareness campaigns on conservation in human-wildlife conflict hotspot areas | Free | Continuous | Tourism, Hospitality and Game Reserves | |
| Hold stakeholder consultative forums in areas affected by human-wildlife conflicts and implement resultant action plans | Free | Quarterly | ||||
| Promotion of eco-tourism practices within communities bordering Game Reserves | Free | Continuous | ||||
| Management of protected and conservation areas | Free | Continuous | ||||
| Review management plans for conservation and Protected Areas | Free | Every three years | ||||
| Collaborate with KWS to respond to Human wildlife conflict cases within the county | Free | Case-by-Case Basis | ||||
| 3. | Development and Promotion of Tourism Products and Services | Develop and Market County Tourism Attractions locally and internationally | Free | Continuous | Tourism, Hospitality and Game Reserves | |
| Organize one Miss Kitui County Beauty Pageantry and a cultural week | Free | Annually by 23rd December | ||||
| Organize for hospitality capacity-building workshop | Free | Once Every 3rd Quarter | ||||
| 4. | Provide Tourism information to all stakeholders | Updating of Tourism Web Portal (www.tourism.kitui.go.ke) | Free | Periodically as new information arises | Tourism, Hospitality and Game Reserves | |
| Hold marketing events to promote Kitui County as a Tourist destination | Free | Continuous | ||||
| 5. | Enhance public service delivery through institutionalization of Performance Management | Coordinate preparation of annual Performance Contracts | Free | Annually by 5th July | Performance Contracting, Disaster and Emergency Services | |
| Coordinate signing of the Performance Contracts by the County Executive Committee Members with H.E the Governor | Free | Annually by 15th July | ||||
| Monitoring, receiving and analyzing Performance Contract Reports from all the County Ministries quarterly | Free | By 15th day after end of the quarter | ||||
| Coordinate evaluation and moderation of Performance Contracts by independent evaluators | Free | Annually | ||||
| 6. | Mitigate risks and harmful effects of disasters and respond to emergencies | Sensitization of the public and the staff on matters disaster management | Free | Continuous | Performance Contracting, Disaster and Emergency Services | |
| Respond to reported emergencies and declared disasters | Free | Immediately | ||||
| Offer humanitarian support services informed by the policy | Free | As need arises | ||||
| WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY
Any service rendered that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in Service Delivery should be reported to: |
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| The Deputy Governor & CECM for Tourism, Hospitality & Game Reserves and Performance Contracting, Disaster & Emergency Services
Office of the Deputy Governor Annex Administration Block P.O BOX 33 – 90200 Kitui Cell Phone: 0702 615888 Email: Kituicounty@kenya.go.ke |
The Commission Secretary/Chief Executive Officer,
Commission on Administrative Justice, 2nd Floor, West End Towers, Waiyaki Way, Nairobi. P.O. Box 20414-00200 Nairobi Tel: +254 (0)20 2270000/2303000 Email: complain@ombudsman.go.ke |
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| HUDUMA BORA NI HAKI YAKO | ||||||